Frequently Asked Questions
Everything you need to know about your artistry essentials.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your location and selected shipping method.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns of gently used products within 30 days of the purchase date. Please note that original shipping fees are non-refundable.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
Are your products cruelty-free?
Yes, MAKEUP BY MARIO is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I find my perfect shade?
We offer a digital Shade Finder tool on our product pages to help you match your skin tone. For personalized advice, you can also contact our artistry team with a photo of yourself in natural lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for interest-free installments.